WHAT IS YOUR RETURN POLICY?
Due to the current climate surrounding the COVID-19 pandemic, all items are final sale and no returns will be accepted. All skincare products are freshly made and packed per order. CTRLPLUSX:SD strives to have all orders fulfilled and out for delivery within 5 business days of order confirmation. In event that this expectation is not meant, customers can be compensated up to 10% off of their next purchase with CTRLPLUSX:SD. Please understand that your product(s) may still need to be made, packaged, or furthermore examined for quality and product satisfaction which could result in additional delays in shipment. For any inconvenience this may cause and a thank you for your patience, any delayed orders of the fault of CTRLPLUSX:SD will receive a free gift and coupon code for 10% off your next purchase!
All orders will typically ship within 5-7 business days following order confirmation. All orders will receive a tracking number via email from CTRLPLUSX:SD within 1-2 business days of order confirmation.
Shipping rates may vary depending on many factors including:
Domestic and International Shipments
Selected Shipping Method
Weight
Please note that delivery timeframes are an estimate and not a guarantee per delivery partner.
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CTRLPLUSX:SD is not responsible for any additional fees inquired by customs for any reason. All shipping fees associated with your order will be clearly shown to you in their entirety alongside estimated transit time upon checkout.
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If your package is returned to CTRLPLUSX:SD for any reason, you will be contacted regarding your order via email, as you will be expected to pay for any additional shipping fees associated with redelivery of your order.
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If you would like to change the delivery address of your order post check, please contact CTRLPLUSX:SD via email customercares@ctrlplusx.com. Additional shipping fees may incur with address change and shipping costs.
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ALL SALES ARE FINAL. RETURNS AND EXCHANGES ARE NOT ACCEPTED. There are no refunds or cancellations once the order has been processed and fulfilled. Should there be any issues with your order including missing, incorrect or damaged items, CTRLPLUSX:SD will work with the customer in resolving the issue per circumstance. In event that this occurs, please contact us directly at customercares@ctrlplusx.com
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Please allow 24-72 hours from the date your email is sent, to be reviewed. Should your order issue require additional investigation, attention or processing, please allow up to 5 business days from original inquiry for a resolution. ​
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